Manage bookings
People need to change bookings sometimes. Instead of your customers searching for your website or booking email, priovide a link in the pass.
Do More Than Show a Ticket
Wallet passes can connect customers directly to the actions they need.
A wallet pass isn’t just something to show at a gate or checkout.
It can contain that allow customers to interact with your organisation instantly; whether that means managing a booking, renewing a membership, claiming a reward or requesting support.
The pass becomes a direct service gateway, not just a digital card.
Call for help 
Renew a policy 
Your Pass Becomes a Service Hub
Instead of searching websites, emails or apps, customers can act directly from their wallet pass.
Renew subscriptions
Put that renewal link right in the pass. Make it easier than ever for your customers to bring repeat business your way.
Accept offers
If you are going to send offers, ensure your customers can respond instantly
Request support
Avoid frustrated customers. A customer suport link (to a webpage, ot a phone number) can ease the frustration when your customers need assistance.
Manage account
If the pass represents a customers account why not let them manage it direct from inside the pass?
Renew Membership Instantly
Accept or Discuss a Quote
Respond to Event Invitations
Claim Rewards or Offers
Always Up To Date
Because Smartix passes support live updates, the links inside a pass can also change. That means you can:
- Replace expired offers
- Add new actions
- Promote new events
- Update support links
The pass continues evolving with the customer relationship.
Interactive Pass Features Questions
Common questions about how customers can interact with wallet passes and how Smartix enables secure actions directly from the pass.
Q. Can customers interact with a wallet pass?
Yes. Wallet passes can include interactive links and actions that allow customers to complete tasks directly from the pass.
For example customers can renew a membership, update personal details, accept an offer or request assistance without needing to search for a website or email.
Q. Do customers need to install another app to interact with a pass?
No. Interactions normally open a secure web page linked directly from the pass.
This means customers can complete actions such as renewing a subscription or confirming attendance without downloading additional apps.
Q. Can the links inside a pass change over time?
Yes. Because Smartix passes support live updates, the links and actions inside a pass can change as the customer relationship evolves.
This allows organisations to replace expired offers, promote new events or update support links without issuing a new pass.
Q. Can passes be personalised for each customer?
Yes. Pass content and actions can be tailored to each individual pass holder.
For example a loyalty pass might show available rewards, while a membership pass could display renewal options or personalised offers.
Q. Can a pass trigger actions such as requesting help or support?
Yes. Passes can include links that allow customers to request assistance, contact support or confirm bookings directly from the pass.
This makes it easy for customers to take action at the moment they need it.
Q. Are interactions with a pass secure?
Yes. Because the pass originates from the issuing organisation, customers know that the links and actions connected to it are legitimate.
Smartix can also include secure tokens in links to verify the pass and the user when interacting with external systems.
Turn Your Pass Into a Customer Gateway
Wallet passes can do far more than store a ticket or card. They provide a direct interaction channel between your organisation and your customers, making services easier to access and actions easier to complete