Control Passes After They Are Issued
Most digital tickets, loyalty cards and membership credentials become static once delivered.
Wallet passes remain connected to the issuing system, allowing you to update information, correct errors and respond to operational changes instantly.
Static Passes, PDFs and paper tickets are yesterday's tech
Most digital tickets, cards and confirmations behave like documents. Once issued they are effectively fixed. If something changes you must issue a replacement.
Updating a ticket, dopcument or pass means:
- Issuing new tickets
- Reprinting and posting cards / documents
- Slow delivery
- Sending replacement emails
- High update costs
Smartix Live Passes provides rapid operational control
Ensures that you're reaching out to new potential customers every day regardless of how busy your schedule.
- Passes can be updated instantly
- Update individual passes or all passes
- Re-use passes for new offers and events
- Minimal cost to update passes
Event Ticket
Postponed!
A big event is postponed. Notify all ticket holders and Update every ticket with the new date.
Loyalty Card
Update points
Update points balance on individual loyalty cards.
Insurance Policy
Customer changes vehicle
Policy document updated with new details in moments.
Stamp Card
Another stamp towards that free coffee
Update yoru customer's stampcard within moments of purchase.
Car Dealer Contact Card
Service complete. Car ready for collection.
Notifications sent and back of pass updated with service record and suggested future maintenance issues.
Travel Ticket
Change of itinerary?
Why issue a new ticket when we can simply update your existing one
Event Ticket
Postponed!
A big event is postponed. Notify all ticket holders and Update every ticket with the new date.
Loyalty Card
Update points
Update points balance on individual loyalty cards.
Insurance Policy
Customer changes vehicle
Policy document updated with new details in moments.
Stamp Card
Another stamp towards that free coffee
Update yoru customer's stampcard within moments of purchase.
Car Dealer Contact Card
Service complete. Car ready for collection.
Notifications sent and back of pass updated with service record and suggested future maintenance issues.
Travel Ticket
Change of itinerary?
Why issue a new ticket when we can simply update your existing one
Update an individual Pass or Update Thousands of Passes at Once
A single change can update every relevant pass simultaneously.
Live Update Questions
Common questions about how wallet pass updates work and how Smartix delivers real-time changes without reissuing passes.
Q. Do customers need to download a new pass when something changes?
No. Wallet passes are designed to update in place.
When information changes, Smartix updates the existing pass stored in the customer's wallet. The customer continues using the same pass while the content updates automatically.
Q. How quickly do pass updates appear?
Updates can appear within seconds or minutes depending on the platform.
Apple and Google periodically refresh passes in the background, and notifications can prompt customers to view the updated pass immediately.
Q. What kind of information can be updated?
Almost anything displayed on the pass can be updated.
This includes text, images, colours, links, barcodes and supporting information on the back of the pass. In many cases an existing pass can be repurposed for a completely new event or journey.
Q. Do updates work on both Apple Wallet and Google Wallet?
Yes. Smartix manages updates across both platforms.
While Apple and Google handle updates slightly differently behind the scenes, Smartix ensures that changes are delivered consistently to all issued passes.
Q. Can updates be sent to all passes at once?
Yes. Smartix can update individual passes, groups of passes or an entire pass campaign.
This allows organisations to correct information, update schedules or distribute new content across thousands of passes simultaneously.
Q. Do updates require customers to open an app?
No. Updates happen automatically in the background.
Customers simply open their wallet pass and see the latest information. If the change is important, a wallet notification can alert them to the update.
Find our more about Smartix Live Passes
Smartix can offer tailored solutions to fit your business.