Security & reliability
Built to earn your confidence.
Whether you’re issuing dozens of wallet passes or millions, Smartix is designed to provide the security, reliability and scalability your business and your customers expect.
Built for demand.
Smartix is built on proven cloud infrastructure that automatically responds to changing demand, giving you confidence that the platform is ready for everything from everyday business to unexpected spikes in activity.
Smartix is built on Amazon Web Services (AWS), using a modern serverless architecture based on AWS Lambda. Rather than relying on a fixed number of servers, Smartix automatically scales in response to demand, allowing it to handle everything from the quietest periods to unexpected spikes in activity without manual intervention.
Whether you’re issuing a handful of passes each day or launching a nationwide campaign that suddenly reaches thousands of customers, Smartix is designed to adapt automatically. That means you can focus on your business while the platform quietly provides the capacity you need.
Protecting what matters most.
Keeping customer information secure shouldn’t mean sacrificing the ability to manage your business. Smartix is designed to protect sensitive data while still allowing you to search, filter and report on the information you need every day.
Some customer information, such as names, membership numbers, policy numbers and vehicle registrations, is inherently sensitive and should be protected. Other information, such as loyalty point balances, membership levels or policy expiry dates, often needs to remain searchable so your business can find, filter and report on customers efficiently.
Rather than treating all data the same, Smartix allows these two types of information to be handled differently. Sensitive information can be securely encrypted, while operational data can remain searchable. For Custom passes, you decide which fields belong in each category. For Managed passes, Smartix already applies this approach to the data it manages on your behalf.
Once configured, Smartix automatically handles encryption and decryption whenever it’s needed, allowing your applications to work naturally without developers having to manage encryption themselves.
Sensitive customer data is protected using AWS Key Management Service (AWS KMS) together with modern authenticated encryption based on AES-256-GCM, providing strong industry-standard protection for both the confidentiality and integrity of your data.
Questions about security or reliability?
Whether you’re evaluating Smartix for a small business, a large organisation or a custom integration, we’d be happy to discuss how the platform protects customer information, handles demand and fits into your existing systems.