Notifications

Notifications with Smartix Wallet Passes transform your customer communications

Unlike traditional emails or SMS, wallet pass notifications are delivered directly to your customers’ devices in a highly visible, interactive format. Lock Screen notifications ensure your message is seen instantly — no more worrying about emails ending up in spam or texts being ignored.

Keep your customers engaged in real time

Notifications can be used for a wide range of purposes: alert customers about special offers, remind them of upcoming events or appointments, provide updates on orders, or communicate important policy or ticket information. Every message is tied to a specific pass, keeping your communications relevant and actionable.

Benefits Over Email or Text Messages

• Instant visibility: Lock Screen notifications appear immediately, making it more likely your message will be seen.
• High engagement: Messages are tied to an interactive pass, encouraging action (redeeming offers, checking updates, making changes).
• Cost-effective: No extra SMS charges or email marketing overhead.
• Persistent reference: Notifications are stored on the back of the pass, creating a permanent, easily accessible history.
• Contextual relevance: Each notification relates directly to the associated pass (e.g., a ticket, loyalty card, or insurance policy).

Potential Uses

• Event passes: Notify attendees of schedule changes, venue updates, or exclusive offers.
• Loyalty & rewards: Inform customers of earned points, available rewards, or tier upgrades.
• Gift cards & coupons: Highlight balance updates, new offers, or limited-time deals.
• Travel tickets: Alert passengers about delays, gate changes, or additional services.
• Insurance policies: Send policy updates, renewal reminders, claim progress notifications, or multi-policy offers.
• Generic or custom passes: Share updates, reminders, or promotions tailored to your specific use case.

Target your notifications

You can send a notification to a single pass, a group of passes, or all passes at once. This makes it easy to tailor messages to specific customer segments, rather than sending blanket offers. For example, you could reward the customers who’ve earned the most loyalty points in a week, or remind those who are just one stamp away from completing their stamp card. Targeted notifications increase engagement, encourage action, and make your communications feel personal and relevant.”