Pay-as-you-go Terms of Service

Last Updated: 11 December 2025

1. Overview

These Terms of Service (“Terms”) apply to customers who use Smartix services on a Pay-As-You-Go (“PAYG”) or free-tier basis.

By creating an account, accessing Smartix Studio, using the Smartix API or Smartix Scan, or generating wallet passes, you agree to these Terms.
If you do not agree, you must not use the Service.

These Terms form part of the Smartix legal framework, alongside the Smartix Privacy Policy, Data Processing Agreement (DPA), Service Level Agreement (SLA), and related documents published at www.smartix.uk/terms.

2. Access to the Service

All tiers—including the Free tier and PAYG tiers—have access to:

Smartix Studio
Smartix API
Smartix Scan

You must keep your login credentials secure and notify Smartix immediately of any unauthorised access.

Smartix may improve, update, modify, or discontinue parts of the Service at any time, provided core functionality for PAYG users is not unreasonably impaired.

For availability expectations, please refer to the Smartix SLA:
www.smartix.uk/terms/sla

3. Active Pass Limits

Each PAYG or free-tier plan includes a maximum number of active passes permitted at any one time.

You may create and delete passes freely, as long as the number of active passes does not exceed your plan limit.
You may issue, revoke, and regenerate passes without restriction provided the active-pass limit is respected.
Smartix may prevent new pass creation when your active-pass limit is reached.

Active-pass limits are described at:
www.smartix.uk/pricing

4. Payment and Fees

PAYG tiers require payment of a monthly fee in exchange for a monthly active-pass allowance.
Fees are processed via Stripe.

Fees are billed monthly in advance.
Prices are shown in GBP and exclude VAT unless stated otherwise.
Payments are non-refundable once processed.
Smartix does not offer credits or refunds for unused time or unused allowance.

4.1. Grace Period & Failed Payments

If payment fails:

Smartix will notify you via email.
You will receive a reasonable grace period to bring payment up to date (duration determined case-by-case based on account history).
If payment is not made within the grace period, your account may be suspended.

4.2. Chargebacks

A chargeback will result in immediate account suspension, and Smartix may cancel the account at its discretion.

Because monthly fees are low (£50 maximum), Smartix may simply terminate the account rather than pursue recovery.

5. Invoices and Billing Records

Invoices are automatically issued at the time of payment and:

Made available in Smartix Studio
Sent to your registered email address

You are responsible for ensuring your billing information is accurate.

6. Notifications and Usage Rules

Smartix allows you to send notifications to wallet passes subject to both Smartix rules and third-party platform restrictions.

6.1. Google Wallet Notification Limits

Google imposes surfaced-notification limits:

3 notifications per pass per 24 hours

6.2. Smartix Reasonable Use Requirements

Customers must use notifications responsibly. Excessive, spam-like, abusive, or disruptive notification behaviour is not permitted.

Examples:

Not allowed: daily advertising messages to all passes
Allowed: operational updates such as event reminders or schedule changes

Notification use — including attempts to trigger visible updates by repeatedly modifying passes — is subject to the Smartix Fair Use Policy:
www.smartix.uk/terms/fair-use-policy

Smartix may suspend accounts that breach the Fair Use Policy or act unreasonably.

6.3. External Notification Limits (Google Wallet)

Google limits lock-screen surfaced notifications to:

3 per pass per 24 hours
8 per pass per 24 hours for UK rail passes (monthly contract customers only)

Smartix enforces these restrictions automatically.

6.4. Smartix Usage Expectations

Smartix does not charge for notifications, but customers must use the system responsibly and reasonably.

Excessive, abusive, or spam-like notification activity may result in suspension.

Examples:

Not allowed: daily advertisements to all pass holders.
Allowed: sending event-related updates in the days leading up to the event.

Smartix will review misuse on a case-by-case basis.

7. Acceptable Use

You agree not to use Smartix for unlawful, fraudulent, harmful, or misleading purposes.

Examples of prohibited activities include:

Misuse of notifications or pass updates
Generating deceptive or misleading passes
Interfering with Smartix systems
Breaching Apple or Google Wallet policies
Uploading unlawful or prohibited content
Attempting to reverse engineer Smartix systems

Smartix may suspend or terminate accounts engaging in prohibited behaviour.

8. Support

Support for PAYG users is available through the Smartix Studio help system.

Smartix aims to:

Respond to general requests within 2 business days
Address service-critical issues as soon as possible, 24/7

Response times are targets, not guarantees.

Additional support terms are described in the SLA.

9. Data and Privacy

Smartix processes Personal Data and Pass Data in accordance with:

Smartix Privacy Policy
Smartix Data Processing Agreement (DPA)

PAYG customers act as Data Controllers for any personal data included in Pass Data.

Smartix:

Encrypts pass data, logs, and notifications using AWS KMS
Decrypts Pass Data only inside secure AWS Lambda environments
Allows optional unencrypted metadata fields for search purposes

You must ensure any data you upload complies with applicable laws, including UK GDPR.

More details:
www.smartix.uk/terms/privacy-policy

10. Intellectual Property

Smartix retains all ownership rights to:

Software
Systems
Documentation
Branding
Platform design and features

You receive a limited, revocable, non-transferable licence to use the Service under these Terms.

11. Suspension and Termination

You may stop using Smartix at any time.

Smartix may suspend or terminate your account if:

You breach these Terms
You misuse notifications
You exceed external or internal usage limits
You fail to pay fees
You initiate a chargeback
Your activity causes risk to Smartix systems or other customers

11.1. Account Closure

If you choose to close your account:

Closure occurs at the end of your current billing period
You retain access until that date
No refunds or pro-rated credits are offered

12. Liability

Smartix provides the Service on an “as-is” and “as-available” basis.

Smartix is not liable for:

Loss of profit or business interruption
Indirect or consequential loss
Issues caused by Apple, Google, AWS, Stripe, or other third parties
Notification delays caused by wallet ecosystem infrastructure

Total liability for any claim arising from these Terms will not exceed the amount paid by you in the preceding 30 days.

13. Changes to Terms

Smartix may update these Terms from time to time.
Updated Terms become effective upon publication at:

www.smartix.uk/terms/payg

14. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be handled exclusively by the courts of England and Wales.