Monthly Terms of Service
Last Updated: 20 October 2025
1. Overview
Section titled “1. Overview”These terms apply to customers who use Smartix services on a Monthly Contract basis. By completing an application form within Smartix Studio and using the service, you agree to these terms. Individual customer agreements may include specific terms that override or supplement these standard conditions.
2. Service Access
Section titled “2. Service Access”Access to Smartix services is provided through the Smartix Studio platform. You must have an active account and agree to keep your login credentials secure. Smartix may update, modify, or improve the platform and related systems at any time. Further details can be found in our Service Level Agreement : www.smartix/uk/terms/ sla
3. Payment and Pricing
Section titled “3. Payment and Pricing”Monthly contract customers are billed by Direct Debit. You are responsible for setting up and maintaining a valid Direct Debit mandate through the Studio. Invoices are issued each month and available to view within the Studio and via email. Smartix will initiate Direct Debit collection Give days after each invoice date. Payment processing by Stripe may take up to two additional days. Pricing is shown on the Smartix website but may be individually agreed depending on your organisation’s requirements. Monthly prices shown exclude VAT. A minimum monthly fee of £50 + VAT applies if usage falls below that level.
4. Invoices and Records
Section titled “4. Invoices and Records”Invoices are automatically issued each month. They are available in your Studio account and sent to your registered email address. You are responsible for maintaining accurate billing information within your account.
5. Grace Period and Account Suspension
Section titled “5. Grace Period and Account Suspension”If payment fails or your Direct Debit mandate is cancelled, Smartix may provide a short grace period while the issue is resolved. Smartix reserves the right to suspend or restrict access to the Studio if payment remains outstanding after that period.
6. Acceptable Use
Section titled “6. Acceptable Use”You must ensure your use of Smartix services is lawful and compliant with UK law, or the laws of any other country where services are used. Smartix must not be used for illegal, fraudulent, or misleading purposes. Smartix reserves the right to suspend or terminate access if these terms are breached or if activity is reasonably believed to be unlawful or harmful.
7. Support
Section titled “7. Support”Support for Monthly Contract customers is available through the Studio help system or email. Smartix will make reasonable efforts to provide timely assistance and maintain service continuity, though specific response times are not guaranteed. We aim to respond to general enquiries within two business days. Service critical issues will be handled outside of business hours and addressed as soon as possible.
8. Data and Privacy
Section titled “8. Data and Privacy”Smartix handles personal data in accordance with its Privacy Policy, available on the Smartix website. You are responsible for ensuring any personal data you upload or process using Smartix complies with all relevant laws, including UK and EU data protection legislation. Smartix encrypts individual pass data (using AWS KMS rolling keys), notifications and messages and system logs for the highest possible level of security for your data. However, specific pass fields may be held unencrypted (and hence searchable) if so configured by yourself. Please refer to our Privacy Policy www.smartix.uk/terms/privacy-ploicy for further details.
9. Intellectual Property
Section titled “9. Intellectual Property”All Smartix software, branding, documentation, and content remain the property of Smartix Ltd. You are granted a limited, non-transferable licence to use the platform for legitimate business purposes in accordance with these terms.
10. Termination
Section titled “10. Termination”Either party may terminate a Monthly Contract by giving written notice in accordance with the notice period specified in the individual agreement (generally 3 months). Smartix may suspend or terminate access for breach of these terms, unlawful use, or non-payment. Any remaining balance or fees will become due immediately on termination.
11. Liability
Section titled “11. Liability”Smartix provides services on an “as-is” basis. While we take reasonable steps to ensure reliability, we do not guarantee uninterrupted availability. Smartix will not be liable for indirect losses, loss of proGit, or business interruption resulting from use of the service. Total liability for any claim will not exceed the total monthly fees paid by you in the preceding 30 days.
12. Changes to Terms
Section titled “12. Changes to Terms”Smartix may update these standard terms from time to time. Updated versions will be published on the Smartix website and apply from the date of publication unless otherwise agreed in writing. Terms published here are our general terms & conditions. Your contract will contain specific terms which may be tailored to your specific business.
13. Governing Law
Section titled “13. Governing Law”These terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.